Patient Support Programs (PSPs)

Patients with chronic diseases often experience feelings of helplessness and stress due to the complexity of treatment, the bureaucracy of the National Health System (E.S.Y.), and required lifestyle changes. Patient Support Programs (PSPs) are designed to overcome these obstacles. They offer personalized assistance, education, and emotional support, helping patients feel more secure, informed, and empowered throughout their treatment journey.

What Are Patient Support Programs (PSPs)?

Adherence programs, provided by healthcare organizations or pharmaceutical companies, primarily aim for consistent and correct adherence to treatment plans by patients.

Key Points:

  • Goal: Improve health outcomes by ensuring proper medication-taking and appointment attendance.
  • Offerings: Provide educational resources, personalized reminders, and ongoing counseling.
  • Addressing Barriers: Recognize and address clinical (e.g., side effects) and logistical/social obstacles (e.g., complex dosing, medication access).
  • Additional Services: Often include home delivery of medication, device training, and coaching for lifestyle changes.
  • Result: Empower patients, enhance treatment effectiveness, reduce hospitalizations, and improve quality of life.

These programs go “beyond the pill” to provide holistic care.

What Our PSPs Offer

“By combining personalized care with practical support, our PSPs transform the treatment journey into a path toward better health and wellbeing.”

The Support Call Center

Our dedicated call center guides patients every step of the way:

  • Answering questions and concerns
  • Scheduling appointments with healthcare professionals
  • Reminders for appointments with doctors, laboratory tests, and prescription refills
  • Providing continuous training and counseling
  • Managing processes for medication prescribing and diagnostic laboratory testing

24/7 Pharmacovigilance: Our experts are always on call to document, assess, and report any adverse events or product-related issues, ensuring the highest standards of patient safety.

Patient Education and Training

We empower patients to confidently manage their treatment through:

  • Guidance on safe and effective use of drug delivery devices (handling, dosage, storage)
  • Training for family members and caregivers
  • Counseling from nurses on adherence, diet, exercise, and healthy lifestyle choices
  • Remote training options via secure teleconference platforms (edited

Disease Management

In terms of disease management, qualified nurses offer guidance and advice on how to effectively manage the condition. This includes recommendations on treatment adherence, lifestyle choices such as diet and exercise, and strategies to minimize factors that may negatively impact both the disease and the patient’s quality of life.

Drug-to-Patient Delivery

We ensure safe, reliable, and timely delivery of medication directly to patients.

  • Safe transport: Certified isothermal boxes maintain controlled temperatures (2°C–8°C or 15°C–25°C) in line with GDP guidelines
  • Monitoring: Optional data loggers for temperature tracking
  • Nationwide coverage: Collaboration with warehouses and specialized couriers for areas outside Athens

On-time delivery of the drug, reliable shipping conditions

Measurement of health indicators

Trained healthcare professionals perform essential health checks, including:

  • Blood glucose
  • Glycosylated hemoglobin (HbA1c)
  • Lipid profiles
  • Blood pressure

Where: Pharmacies, health centers and other locations upon special approval
How: Certified, state-of-the-art equipment ensures accurate and reliable results.
Reliable health indicator screenings for the purpose of investigation and prevention

Psychological Support

Emotional wellbeing plays a vital role in managing chronic conditions, what we offer:

  • Qualified psychologists provide continuous support, available 24/7, 365 days a year
  • Counseling is available for both patients and family members

Our PSPs help reduce stress, build resilience, and maintain a positive outlook throughout the treatment journey

*Nutritional Support

*Psychological and nutritional support are provided through a network of partners.

A healthy diet is a cornerstone of effective disease management.

  • Personalized dietary assessments
  • Tailored nutrition plans for each individual’s condition
  • Ongoing guidance to support lifestyle changes

We help patients achieve better treatment outcomes, boost their energy levels, and enjoy an improved quality of life

Decentralized Clinical Trials (DCTs)

Decentralized Clinical Trials bring clinical research closer to patients by moving trial activities beyond traditional hospital sites. This patient-centric model improves convenience and accessibility while ensuring compliance and data integrity.

Call center services

offer 24/7 support to patients, caregivers, and clinical study personnel. These services include scheduling visits, sending reminders, addressing questions related to study procedures or devices, and escalating clinical concerns to healthcare professionals when necessary.

Site Support Services

ensure operational and logistical assistance to investigational sites and remote staff. This includes coordination of home health visits, training of local healthcare providers, shipment monitoring, documentation support, and ensuring adherence to protocol requirements in decentralized settings.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Patient Education and Training

is a critical component that involves tailored education and hands-on training for patients and caregivers. This includes guidance on self-administration of investigational products such as (injections, drug administration via pump) use of medical or digital devices, and comprehension of study expectations. Training can be delivered in person, virtually, orvia pre-recorded materials.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Study Drug Administration

is performed by qualified healthcare professionals at the patient’s home or another approved location. This includes intravenous infusions, subcutaneous or intramuscular injections, and other forms of drug administration, along with monitoring for adverse events and accurate documentation.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Supplies Management

encompasses the distribution and tracking of study materials and medical supplies. This includes packaging and delivery of study kits to patient homes, maintaining inventory, managing temperature-sensitive shipments, and ensuring timely resupply when needed.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Clinical Assessments

are conducted remotely or during home visits and include vital signs (blood pressure, heart rate, temperature), body weight, ECGs, evaluation of concomitant medications, and monitoring for clinical symptoms. These assessments ensure ongoing safety and data collection outside of the clinical site.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Biologic Sampling

involves the collection of biological specimens such as blood, urine, saliva, sputum, or stool. These are performed by trained personnel using proper protocols to ensure accurate sample handling, labeling and shipment to laboratories abroad.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Transfer of Biological Samples

includes the secure and compliant transport of collected biospecimens to central laboratories. This involves cold chain logistics, real-time tracking, and adherence to local and international regulations.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Medical History Records

are collected remotely through structured interviews, patient-reported data, or access to electronic health records (EHR). Additional medical data can be obtained in collaboration with treating physicians, ensuring a comprehensive clinical profile.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Study Compliance Checks

monitor patient adherence to the study protocol. This includes reviewing electronic or paper diaries, verifying proper storage and usage of study medication, sending reminders for assessments or medication intake, and checking digital device usage logs when applicable.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.

Patient Questionnaires

are administered remotely to collect Patient-Reported Outcomes (PROs), Quality of Life (QoL) data, and other relevant insights. Questionnaires may be delivered via mobile applications, web platforms, telephone interviews, or paper forms, supported by staff as needed.We’re looking through the same lens – expanding your vision and thinking through possible perspectives, so you get a clear view of all your opportunities.